Nate Brown is the Co-founder of CX Accelerator, the world’s best virtual community for experience professionals. While Customer Service is his primary expertise, Nate is able to leverage experience in professional services, marketing, and sales to connect dots and inspire change. From authoring and leading a Customer Experience program, to journey mapping, to building and managing a complex contact center, Nate is always learning new things and sharing with the community. Follow him also on Twitter @CustomerIsFirst.
Utilizing technology professionally and personally to nurture your social circle and develop lasting and fruitful professional relationships.
Sean Bair is the founder and CEO of ZooWho Inc. He is an entrepreneur, software developer, author, and a former crime fighter. In the early 90’s he developed an application that revolutionized the way law enforcement and the defense industry analyze data. This application pushed boundaries in identifying, analyzing, and resolving crime series and patterns.
BAIR Analytics was formed shortly thereafter and grew to have thousands of police agencies, the defense department, and major retailers such as WalMart, Macy’s, and Target, using its software and analytical techniques to fight crime and neutralize insurgents on the battlefield. BAIR Analytics was acquired by LexisNexis in 2015.
Ways to get better at it when scaling your company.
Heidi Helfand is the author of the book Dynamic Reteaming. She coaches and influences fast-growing companies using practical, people-focused techniques. Her approach is based on experience at highly successful startups. The first was ExpertCity, Inc. (acquired by CitrixOnline) where she was on the development teams that invented GoToMyPC, GoToMeeting and GoToWebinar. Heidi helped the company scale from 15 employees to 800. Then she was Principal Agile Coach at AppFolio, Inc. makers of workflow software for property management and law verticals. There, she built a coaching group that supported dynamic, cross-functional teams as the company scaled from 10 people to 650.
She is currently at Procore Technologies – a leading provider of cloud-based applications for construction. At Procore, Heidi is in R&D leadership, coaching and consulting on software development and reteaming best practices as this company scales globally.
Visit my website: https://www.heidihelfand.com/
Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud communications, collaboration, Artificial Intelligence, speech technologies, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.
He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005. JAA is based in Toronto, Ontario, and serves clients across North America as well as in Europe.
Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog, along with daily commentary on Twitter and LinkedIn. In addition, Jon produces a monthly podcast – Watch This Space – which is a regular feature in his monthly newsletter, JAA’s Communications and Collaboration Review.
Utilizing technology for Development in Travel and Tourism as it pertains to Cultural Economics.
April Jefferson is the Founder and CEO of Black Space App. an application created specifically for the travelers from the black community. She was born and raised in St. Louis, MO the heart of the Midwest. As the oldest of four, she often held the responsibility to nurture and care for those around her, including those in her Community. Having attended Saint Louis University—one of the most prestigious schools in the Country, after two years at the University and experience culture shock being on of the few Black students on campus she transferred to a Public University. She studied Psychology, until she gave birth to her first son in 2009. She planned to give birth and return back to school immediately however her son was diagnosed with several complications at birth and spent his first month of life in the NICU, with his Mother right by his side. From there she worked in Design picking up contracts with St. Louis Public Schools and several small businesses, and Education working in several capacities from tutor, to registrar.
How to turn one video into all of the marketing content you’ll ever need.
Todd Giannattasio is a veteran marketing expert who has been featured by Entrepreneur, Forbes, and Huffington Post for his proven systems to grow brands, generate leads and increase sales in our constantly evolving, digital world. His combination of fundamental principles and modern marketing strategies are what create a force multiplier for clients.
Todd has worked in digital communications and marketing since 2003. He is the founder of Tresnic Media and of Growth Suite, and Advisor for Propelify. Throughout his career, he has worked with some of the biggest companies in the world from Universal Records to BASF, and with growing startups and small businesses.
Using the power of intention with integrity as a one-prong approach for success in the tech and entertainment industries.
A fifth-degree black belt in Shotokan karate, Erik Passoja lived in Japan for a year and was brutally beaten by men far smaller than he.
Besides being a tech entrepreneur as the CEO of Seventh Planet, a web development company in Los Angeles, this classically-trained actor is a graduate of Yale University and a lifetime member of the Actors Studio. He recently starred in the Actors Studio West production of Edward Albee’s Who’s Afraid of Virginia Woolf?, directed by Barbara Bain. He also recently originated the role of Claude in Cheyenne, written by Liz Tuccillo (Sex and the City, He’s Just Not That Into You).
The DojoLIVE international frontline team shares what it’s like to turn a humble internal hangout into a full-fledged digital media company that seeks to bridge cultural gaps for tech companies across the globe.
Six energy habits that you can use to leverage the road and that will help you to improve your work, health, and home life, leading to a mastery of the business travel life.
Bryan Paul Buckley is a business traveler performance expert and a domestic and international experienced road warrior. He’s traveled as a bottom of the barrel manager to the height of a vice president and knows the challenges of both worlds. He pushed so hard on the road he was sidelined with major health issues that could’ve been avoided. He also found himself 40 pounds overweight and struggled with his energy until one day “had enough” and made major life changes that produced tremendous results in every area of his road life.
Reasonable but often-ignored tips on how to increase closing rate and advancement in negotiations by selling yourself first.
Alex Rodriguez helps successful companies raise their visibility, transform their brand, and attract more business. His specializes in attractive launch campaigns for brands, events, products, and ideas.
How organizations are utilizing technology enhancements to create efficiencies and compliance in corporate mobility.
Anand Diraviyam has over 15 years of experience in agile software development, technology transformation and product strategy.He joined Aires in 2008 and over the last 11 years held leadership positions of increasing responsibility as a Senior Project Manager, Applications Development Manager, and Director of Product Management.Anand led highly successful and award-winning teams that developed technology products with new capabilities for our clients and employees. He has earned numerous certifications, including the Certified Relocation Professional designation (CRP) from Worldwide ERC®, the Certified Software Quality Analyst designation, and the Certified ScrumMaster (CSM) designation in Agile development techniques.
In his current role as Director of Strategic Technology Initiatives, Anand is responsible for identifying and validating new product opportunities, technology partnerships and developing the technology sales strategy
Modular, plug-in, micro-hotel as the key that unlocks a whole new market niche.
Mikhail Krymov (CEO) Co-founded Sleepbox in 2016 with Peter Chambers (COO) after meeting through an M.I.T fellowship program. Mikhail comes from an extensive background in architecture and design. He first experimented with the concept of Sleepbox when he was Chief Architect and CEO of Arch Group in Moscow, Russia. He lead himself and the company to success by winning prestigious national and international awards. Krymov began developing the concept of Sleepbox in Moscow and opened a few locations to gain a deeper understanding of this untapped market. Krymov hopes that Sleepbox empowers individuals to travel more often and freely.
“Traveling is my passion. I have always felt that my home is not one city or country, but the world. I feel that for many people, including myself, traveling is a need, not a luxury. Without travel, I feel trapped and new experiences are the only cure.” – Mikhail Krymov
Using technology for real-time travel risk intelligence in travel disruption.
John M. Rose, Global Intelligence, Insurance & Risk Expert at Altour, possesses 33 years of subject matter experience, with 22 of those years as a C-Suite Executive in the Insurance, Assistance and Intelligence industries. John has expertise in, P&L Responsibilit, business development, strategic planning, operations, international expansion and Management of Global Offices, mergers & acquisitions, development and implementation of global business plans.
How to build a culture of data and develop enterprise-wide role-specific data literacy.
Piyanka Jain is a leading expert in Data Literacy, Machine Learning, Data Science and Analytics. She is an Amazon bestselling author, a paid keynoter at conferences as well as contributor to Forbes, HBR, InsideHR, TDWI, Experian, Modern Workplace, Predictive Analytics World, etc. She is in the ‘2019 top 100 keynote speakers’ list by Databird. Her book ‘Behind Every Good Decision’ is Amazon #1 best seller in Data Mining.
Nurses create iN: The World’s First Cognitive Patient Care Assistant and become founders of an award winning technology company.
Michael Wang and Paul Coyne are nurses, friends, the founders of Inspiren and the inventors of iN, the world’s first cognitive patient care assistant. iN is a hybrid sensing, wall-mounted device, that uses computer vision, deep learning, BLE, and multiple sensors, to identify and analyze the hospital environment, including the interactions of people and medical equipment within a hospital room.