Scaling The World's Largest Hotel Travel Chatbot
Learn about chatbot best practices to improve CX from Caesars Entertainment and Go Moment's Ivy chatbot. Ivy has served millions of hotel guests with AI, and helps hotel staff put a smile on every guest's face in a high-stakes, 24/7/365 hospitality environment.
Raj Singh is the CEO of GoMoment, a company that automatically engages travelers and hotel guests in real time using Artificial Intelligence. Go Moment is revolutionizing the hospitality industry by creating unparalleled convenience for hotel guests while driving new revenue to hotels. Its Guest Communications Platform allows hotel staff to communicate with guests via text, mobile, web and email from a single command center.
Raj is passionate about improving lives through practical applications of cutting edge technologies (ArtificialIntelligence, Machine Learning, VR, etc) and design.
Brenda Barré is the Manager of Marketing Products and Innovation at Caesars Entertainment, the world’s most diversified casino-entertainment provider and the most geographically diverse U.S. casino-entertainment company. Brenda brings a strong knowledge of enhancing the guest experience through technology having successfully launched Ivy, the real time guest text messaging program, at five Caesars Entertainment resorts to date.
Brenda has been with Caesars Entertainment since 2012 and has served in various roles within the organization including Executive Assistant to the Chairman, President & CEO and Executive Marketing Associate to the CMO. Brenda received her bachelor’s degree in Economics from UCLA in Los Angeles, California.