Lisette Sutherland

Making Remote Teams Work Through Collaboration

Learn from the pro's how to create team agreements, find the right tools, build trust, communicate effectively, and set patterns for honest and useful feedback.

Lisette Sutherland is the Director at, a company that helps teams work together from anywhere through online and in-person workshops. With over 10 years experience with web-based collaboration tools and online community management, her goal is to get the best people working together regardless of location.

Questions & Answers

What are collaboration superpowers?

It’s a company and soon to be released book by Lisette, today she shared tips & experiences on 4 components:

  • Simulate the office
  • Create team agreements
  • Host Pain Free Online meetings
  • Giving and receiving feedback.


How do we work online as if we were in the office together? How do we simulate the office?

The first way is to use video. This way you can get that sense of team, camaraderie. Turn the viedo on, as humans we connect visually.

The next big thing I like is this telepresence robots. You can beam in from anywhere and you can move around the office, or sideways. And movement gives you a physical presence in the office.

So we set up our meetings, we get in we get out, get on with our lives. For remote teams I recommend to set up a time just for hanging out.

Another tip is creating a holiday calendar. Of the international team members.


How can we use these technologies for team building?

I think the most important thing about team building is to be able to see each other in whatever forms that’s possible.

You also need to be deliberate about what you are doing.

For remote teams I recommend to set up a time just for hanging out.


What’s a team agreement?

Everybody has a different style of working. How do we work together in a way that’s efficient and productive. A team agreement is were the team outlines the core hours, where are we going to store the files, how are we going to communicate? Everything that is goingt o be relevant at some point. You’re just outlining your way of working. When we have this way of working, we can have many different working styles that can get together and be productive.


How to host a pain free online meeting?

  • Minimize background noise.
  • Arrive early & test your equipment build in personal time.
  • Start an ice breaker question
  • Record your meetings.
  • Scheduled unstructured time.
  • Super Cards: Visual indication: She created a PDF to share with us to print our cards.

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