May 18th, 2017 / Published in: Blog
If your U.S.-based software company is looking for a great remote team to work on your product, making sure that everyone speaks English fluently makes perfect sense.
You want to make sure that your development team abroad is fully capable of communicating in your own language coherently.
Having a good command of the English language may not be enough to make you happy. Your development team must avoid sounding as a crockpot full of crickets.
Lack of Practice Makes Rusty
As a software company based in Mexico, we realized since day one the importance of everyone in our development team being bilingual. Over time our thorough English-screening interviews have been enhanced by a new program.
The enhancement began with an internal Hangout. Since some of us had prior experience as ESL instructors, we decided to get together every week to help our fellow teammates practice their English skills at a session which we affectionately called The English Dojo.
This has grown to be a full-fledged Communication Enhancement Program that is now led by a team of 10. It is called the CEP, for short.
The CEP initiative is currently comprised of three components, all of them created by Nearsoftians for Nearsoftians,
- The 1-on-1 coaching sessions or “dojitos”
- A self-paced online learning platform, and
- The weekly Humpday Hangout, which is a 30-minute group check in at a Google Hangout where coaches makes themselves available to answer any of English questions and to help with any other communication needs in a lively, casual conversation.
These tools have proven to be more than effective to make sure that everyone in our client’s team is up to par with their communication requirements.
Going Beyond English
As the company has grown, we have made a few findings in communication matters. We have recognized the value that working out a few key issues brings to the table.
One of these realizations is that great communication entails more than just having a decent command of the English language.
It involves other aspects such as soft skills, cultural awareness and body language, to mention just a few. These aspects are covered thoroughly within the framework of our CEP program.
The CEP motto says it all,
We seek to forge a culture of effective communication and provide added value to our community by making us confident and connected to ourselves and our clients.
What This Means for You, the Client
This initiative helps our teammates in more ways than one.
For example when they,
- Role play for an upcoming interview
- Proofread a presentation
- Practice conversing in English
- Make sure they are comfortable in a Hangout
But what does it mean for you?
First and foremost, ease of mind.
You can know for a fact that the communication cycle will be complete. You can rest assured that other aspects of your interactions with your team in Mexico will have strong foundations when it comes to delivering specs and even when other more subjective elements enter the equation, such as cultural affinity and awareness, team assertiveness, diplomacy and confidence.
Turnover will be less because of a strong relationship with your team, and in general, your team is better armed to provide an outstanding service. Be it as engineers, scrum masters, QA testers or recruiters.
The Ultimate Goal
There are many things that could be said about why good communication is good for business.
And particularly, for your business.
But this is one of the more relevant ones, in our case,
It helps both parties, you and us as a company, in mutually sharing what’s truly important to achieve a remarkable software product creation experience.
That would be the ultimate goal of great communication.
If you would like to learn more about Nearsoft please send me a message to [email protected].